DeepVoice
A platform via STT and Intelligence Text Analysis technologies to collect, classify, retrieval, and analysis the voice for finding out the emotion, intention, and trend in a conversation from consumers, customers, employees, or people.
A platform via STT and Intelligence Text Analysis technologies to collect, classify, retrieval, and analysis the voice for finding out the emotion, intention, and trend in a conversation from consumers, customers, employees, or people.
conversation search and retrieval, shown detailed information such as dialogue information and sentiment analysis of voice recorded files.
Display hot words and word clouds that frequently appear in recent calls, and observe important topics.
When a warning word appears in the dialogue, an emergency notification will inform to assist the customer service department in follow-up processing.
Through the Event Warning function, set the email address to send the alarm to different groups.
In the customer service dialogue, intention recognition can help quickly understanding the purpose of customers.